Make-Up Policy

Submitting a Future Absence

In order to submit a Future Absence, please be sure to login to the App or your Customer Portal https://portal.iclasspro.com/bstars23 and select "Future Absences" under the correct child.

Redeeming a Makeup Token

In order to redeem a Makeup Token, please be sure to login to the App or your Customer Portal https://portal.iclasspro.com/bstars23 and select "Makeups" under the correct child.

Scheduling a Set Makeup Class
(currently only available for swim classes)

If selecting a set makeup class, this can be done under "Swim Makeup Classes" in the Booking screen in the Customer Portal.

Missed Class Policy

  • In order to be eligible for a Makeup Token, the missed class must be submitted at least 24 hours in advance through the Customer Portal.
  • Only 1 missed class per calendar month is entitled to a Makeup Token.
  • Makeup Tokens expire 12 months (365 days) after the date issued and may only be redeemed while the student is actively enrolled.
  • Makeup Tokens must be redeemed online through the Customer Portal.
  • Makeup classes are a courtesy and availability is NOT guaranteed. Makeup classes are available on a first come first served basis.
  • Missed classes MAY NOT be credited towards future tuition.
  • We DO NOT guarantee the same instructor, time, or student ratio for makeup classes.
  • Makeup Tokens cannot be reissued- we DO NOT makeup a missed makeup.
  • Makeup Tokens are non-transferable and non-refundable.
  • Missing 4 consecutive lessons may result in being removed from the class.

Illness Policy

We love seeing our Bright Stars students in class, however... Rest is best!

Please keep them home if experiencing...


  • Diarrhea (2 or more times within 48 hours)
  • Vomiting (within 48 hours)
  • A temperature of 100° F or higher (must be fever-free for 24 hours without medication before returning)
  • Continuous runny nose, sneezing, or coughing
  • Rash, lice or nits
  • Red eyes with white or yellow mucus and not yet prescribed eye drops
  • Unusual tiredness, crankiness, or needing one-on-one care

When your child is sick:

  • If your child will be absent from class, please contact us to let us know. We’re happy to provide a Makeup Token for a missed class. Each student is eligible to one Makeup Token per calendar month.
  • If your child has a documented, non-contagious medical condition (such as allergies), please provide a doctor’s note.


Thank you for helping us keep our Bright Stars Community healthy and safe.